If you’ve ever switched credit cards, you probably know how easy it is to neglect one auto-charge, which I did.

WARNING! WARNING!

The emails flew in. My service will be discontinued if I don’t immediately provide a valid credit card number.

So I log in to provide a valid credit card number.

WARNING! WARNING! We are experiencing difficulties. Try again later.

Once again, a service provider leaves the monkey on my shoulder. I don’t approve of making customers work so hard to hand over their money. I also don’t approve of threats of service loss, especially for $4.16.

Do you improve your customer’s condition or add to their stress and workload?

Not sure? I’d be glad to help you answer that question! Call me at 800-527-0087.