If your organization is at all on top of things, your production line is lean and mean. The processes used to produce and deliver value for which customers are willing to pay are well-defined and reliable. You measure productivity in widgets per hour and expect 99.9% uptime and nearly zero defects. Priorities are clear. Routines are well-established. Roles are well-understood. Employees know exactly what to do, how, how well, with whom, when, and in what order. When necessary, they make decisions with confidence and without delay because they understand the objectives, options, and trade-offs, they have appropriate authority, and they know where to turn for additional information. In other words, they are Radically Clear. As a result, they are ultra productive. This is the region marked by the letter A on the graphic.
Now consider what happens outside that region. As you move away from production and into ‘The B Zone,’ clarity takes a dive! And with it goes productivity! (more…)